Any return or exchange of items can only be made within 15 days from the order received date.
Free items cannot be returned or exchanged. No refunds available for items that fall on this category.
All returned items must be in unopened/original condition, with original packaging or else it will be rejected upon receiving. LUXEED will not accept any returned items without an valid Return Authorization. Please contact us prior to return.
We do not accept return or exchange due to:
– Dissatisfaction on color preferences
– Items not in original condition or have been opened for use
Any extra charges incurred in an exchange or return (eg. shipping cost, duties and taxes) shall be borne by customer. This includes the requirement to pay the additional re-shipping fee. We will process the exchange request as soon as we receive the returned items but still subject to availability of the item.
For contact lenses, we can only offer exchange of the same item. If you wish to exchange your items for alternative color/design/style, we suggest that you return it at your own cost for refund and make a new purchase of new items. All exchanges are based on stock availability. Shipping fee for exchange is applicable.
How to pack return items?
Pack the items securely in original packaging, if possible. If you have discarded the original packaging, you can pack the items by your own method or contact us for assistance, we will guide you through the process. Customers are recommended to use delivery service with a tracking system to return the items.
For any questions, please contact us at firstname.lastname@example.org